Complaints Process

Good complaints management is essential for a business wanting to remain competitive. Most businesses will prefer that any client dissatisfaction is dealt with appropriately in the first instance to avoid a formal complaint. If formal complaints are received, then a fair and transparent process must be followed.

The resource implications of managing even one complaint can be costly and impractical. Redwood can provide this service for clients, taking cases from origin, through a robust review process with customer contact and where necessary remediation and settlement, or any number of these steps 

Whether it’s the design and implementation of a complaints policy and procedures or assistance with specific complaints received, the Redwood team has the skills and experience to help.